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Certification Officer (Spanish Fluency

About Us
Oregon Tilth works to make our food and agriculture biologically sound and socially equitable. When Oregon Tilth started, sustainable agriculture and organic weren’t familiar buzzwords. Today our core initiatives of certification, education, and advocacy continue to shape food systems that benefit people and planet, together.

We are looking for a dynamic team player who enjoys working in the organic, sustainable agriculture world. If you have a passion for creating a better world through sustainability and organics, we encourage you to apply with us today!

Summary
The Certification Officer works as part of a client service delivery team to provide customer service and issue certification decisions. The Certification Officer focuses on assessing and determining compliance of the operation’s organic system plan with organic regulations, evaluating inspection reports, and writing/issuing reports to our clients. The Certification Officer provides customer service and works collaboratively within the client delivery teams.

Duties and Responsibilities
Our strategic plan incorporates three goals – Engaged Teams, Empowered Clients, and Exemplary Leadership. The responsibilities of the Certification Officer include, but are not limited to, the following:

• Engaged Teams – Evaluating and reviewing inspection and post-inspection documents, mid-year requests and system changes to issue certification decisions; working as a member of the team to ensure consistency of certification processes with a high level of integrity and quality; role modeling a shared vision and caring culture in alignment with our mission.
• Empowered Clients – Providing timely and transparent service and communications with clients to provide answers to questions and general assistance regarding the certification process; providing technical assistance to clients; and engaging with clients to ensure their understanding of compliance matters and process.
• Exemplary Leadership – Ensuring a positive client journey that follows the Oregon Tilth client journey map; demonstrating uncompromising integrity through knowledge sharing and appreciation for diversity, equity and inclusion; striving for continuous improvement; promoting quality certification services and positive interactions; and role modeling diversity, equity and inclusion.

Qualifications and Education Requirements

• Spanish language fluency (verbal and written)
• Bachelor’s degree in relevant field or minimum 4 years equivalent work experience
• Experience working in professional office environment

Preferred Skills/Education/Experience

• Experience working in regulatory environment
• Experience with inspector training
• Experience working with quality control

Working Conditions
This position primarily works indoors. This position is eligible for full or part time telecommuting.

Travel
This position may require limited travel.

AA/EEO Statement
Oregon Tilth provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local law.

To Apply:
Please send your resume and cover letter specifically indicating your interest in applying to <http://www.privatedaddy.com/?q=EnF4RTtLc2QZNFtfIk81b01a_19>. Applicants will be accepted through Monday, December 2, 2019 (5:00pm PST). Late applicants will not be accepted. No phone calls, please.

Leads Administrator

About Us
Oregon Tilth works to make our food and agriculture biologically sound and socially equitable. When Oregon Tilth started, sustainable agriculture and organic weren’t familiar buzzwords. Today our core initiatives of certification, education, and advocacy continue to shape food systems that benefit people and planet, together.

We are looking for a dynamic team player who enjoys working in the organic, sustainable agriculture world. If you have a passion for creating a better world through sustainability and organics, we encourage you to apply with us today!

Summary
The Leads Administrator works as part of the Education and Advocacy Team to support the daily services for leads interested in certification. The primary role of the Leads Administrator is to serve as the team’s first point of contact for leads and support them in achieving readiness for certification. The Leads Administrator responds to inquiries and technical questions; supports lead in preparation for certification; and provides outstanding customer service along the Oregon Tilth lead journey.

Duties and Responsibilities
Our strategic plan incorporates three goals – Engaged Teams, Empowered Clients, and Exemplary Leadership. The responsibilities of the Leads Administrator include, but are not limited to, the following:

• Engaged Teams – Evaluating and working with certification leads to support and assess readiness for certification; working as a member of the team ensuring consistency and a high level of integrity and quality in processing leads; serving as a back-up to the administrative team in responding to general inquiries; and role modeling a shared vision and caring culture in alignment with our mission.
• Empowered Clients – Supporting leads with plan progression and general technical assistance; assisting leads with general education and understanding of Oregon Tilth requirements; supporting the development of educational resources to support leads; and providing timely and transparent service and communications with leads to ensure their understanding of the Oregon Tilth certification journey and process.
• Exemplary Leadership – Proactively communicating with Oregon Tilth leads to ensure positive customer service; ensuring a positive lead journey that follows the Oregon Tilth client journey map; assisting leads with use of Oregon Tilth’s online tools and resources; and role modeling diversity, equity and inclusion.

Qualifications and Education Requirements

• Bachelor’s degree in relevant field or minimum 4 years equivalent work experience
• Experience working in professional office environment
• Exceptional customer service skills

Preferred Skills/Education/Experience

• Experience in organic standards, production, and processing
• Experience in agricultural production or food processing
• Experience with quality control
• Bilingual in English and Spanish
• Familiarity with Salesforce
• Experience working effectively as part of a virtual/remote team

Working Conditions
This position primarily works indoors. This position is eligible for full or part time telecommuting.

Travel
This position does not require travel.

AA/EEO Statement
Oregon Tilth provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local law.

To Apply:
Please send your resume and cover letter specifically indicating your interest in applying to <http://www.privatedaddy.com/?q=EnF4RTtLc2QZNFtfIk81b01a_19>. Applicants will be accepted through Thursday, December 12, 2019 (5:00pm PST). Late applicants will not be accepted. No phone calls, please.