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Certification Services Manager

About Us
Oregon Tilth works to make our food and agriculture biologically sound and socially equitable. When Oregon Tilth started, sustainable agriculture and organic weren’t familiar buzzwords. Today our core initiatives of certification, education, and advocacy continue to shape food systems that benefit people and planet, together.

We are looking for a dynamic, experienced people manager who enjoys working in the organic, sustainable agriculture world. If you have a passion for “growing” your people and creating a better world through sustainability and organics, we encourage you to apply with us today!

Summary
The Certification Services Manager position is responsible for supervising, leading and motivating the Certification Services Supervisors. The Manager’s primary goals are to ensure clients in their respective areas are satisfied and that the staffing resources in the respective teams are adequately maintained to deliver the ultimate customer experience. The Certification Services Manager provides direct supervision to Certification Services Supervisors who assist staff and clients with their needs.

Duties and Responsibilities
The responsibilities of the Certification Services Manager include, but are not limited to, the following:

  • Engaged Teams – Overseeing service delivery pods to manage resource needs and ensuring excellent customer services as measured by team pods’ key performance indicators (KPIs) and service metrics; working with the Technical Resources team to provide training as appropriate to the service teams and developing policies and procedures that the delivery teams will adhere to; providing coaching, mentoring, and development of Certification Services Supervisors; arranging training for staff within their respective areas; ensuring professional development plans are created and worked on; providing support to answer staff and client technical issues; taking the lead in resolving escalated issues; partnering with Human Resources on the hiring and termination of employees on the service delivery teams; conducting appropriate performance management, including writing performance evaluations of the Certification Services Supervisors; and ensuring consistency across teams.
  • Empowered Clients – Strive to increase the relevance of OTCO, grow the program, and retain clients through leadership and efficiency; serve as a mediator for client mediation requests; oversee the adverse action process and make decisions appropriately; and assisting with client investigations as necessary.
  • Exemplary Leadership – Collaborating with other departments to determine best utilization of resources to enhance customer programs and satisfaction levels; developing open and effective communication channels with other Certification Services Managers and teams; partnering with the management team to implement the annual work plan and organizational goals within client delivery; championing diversity, equity and inclusion; and serving as a representative of OTCO in relevant industry areas as needed.

Qualifications and Education Requirements

  • Bachelor’s Degree with 3-5 years supervisory/manager experience OR 7+ years of supervisory/manager and team leadership experience
  • Demonstrated project management experience
  • Experience with conflict resolution techniques

Good judgment and excellent critical reasoning skills

  • Outstanding communication and natural leadership ability
  • Ability to perform under pressure
  • Excellent customer service skills
  • Spanish language (oral and written) fluency

Working Conditions
This position primarily works indoors. This position is eligible for full or part time telecommuting.

Travel

This position may require limited travel.

AA/EEO Statement
Oregon Tilth provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local law.

To Apply:
Please send your resume and cover letter specifically indicating your interest in applying to <http://www.privatedaddy.com/?q=YnMAaktJC0tpNiNwUk1FbTV1_19>. Applicants will be accepted through Monday, November 18, 2019 (5:00pm PST). Late applicants will not be accepted. No phone calls, please.

Certification Officer (Spanish Fluency

About Us
Oregon Tilth works to make our food and agriculture biologically sound and socially equitable. When Oregon Tilth started, sustainable agriculture and organic weren’t familiar buzzwords. Today our core initiatives of certification, education, and advocacy continue to shape food systems that benefit people and planet, together.

We are looking for a dynamic team player who enjoys working in the organic, sustainable agriculture world. If you have a passion for creating a better world through sustainability and organics, we encourage you to apply with us today!

Summary
The Certification Officer works as part of a client service delivery team to provide customer service and issue certification decisions. The Certification Officer focuses on assessing and determining compliance of the operation’s organic system plan with organic regulations, evaluating inspection reports, and writing/issuing reports to our clients. The Certification Officer provides customer service and works collaboratively within the client delivery teams.

Duties and Responsibilities
Our strategic plan incorporates three goals – Engaged Teams, Empowered Clients, and Exemplary Leadership. The responsibilities of the Certification Officer include, but are not limited to, the following:

  • Engaged Teams – Evaluating and reviewing inspection and post-inspection documents, mid-year requests and system changes to issue certification decisions; working as a member of the team to ensure consistency of certification processes with a high level of integrity and quality; role modeling a shared vision and caring culture in alignment with our mission.
  • Empowered Clients – Providing timely and transparent service and communications with clients to provide answers to questions and general assistance regarding the certification process; providing technical assistance to clients; and engaging with clients to ensure their understanding of compliance matters and process.
  • Exemplary Leadership – Ensuring a positive client journey that follows the Oregon Tilth client journey map; demonstrating uncompromising integrity through knowledge sharing and appreciation for diversity, equity and inclusion; striving for continuous improvement; promoting quality certification services and positive interactions; and role modeling diversity, equity and inclusion.

Qualifications and Education Requirements

  • Spanish language fluency (verbal and written)
  • Bachelor’s degree in relevant field or minimum 4 years equivalent work experience
  • Experience working in professional office environment

Preferred Skills/Education/Experience

  • Experience working in regulatory environment
  • Experience with inspector training
  • Experience working with quality control

Working Conditions
This position primarily works indoors. This position is eligible for full or part time telecommuting.

Travel
This position may require limited travel.

AA/EEO Statement
Oregon Tilth provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local law.

To Apply:
Please send your resume and cover letter specifically indicating your interest in applying to <http://www.privatedaddy.com/?q=YnMAaktJC0tpNiNwUk1FbTV1_19>. Applicants will be accepted through Monday, December 2, 2019 (5:00pm PST). Late applicants will not be accepted. No phone calls, please.

Get Involved / Membership

Engaging and empowering our community to take action.

Join Oregon Tilth and our 40-year-old movement to make our food sustainable and equitable. By becoming a member, you'll receive our quarterly magazine In Good Tilth, learn more about our social investment initiative, and receive special invitations to events.

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