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Technical Support Specialist

About Us

Oregon Tilth works to make our food and agriculture biologically sound and socially equitable. When Oregon Tilth started, sustainable agriculture and organic weren’t familiar buzzwords. Today our core initiatives of certification, education, and advocacy continue to shape food systems that benefit people and planet, together.

Summary

The Technical Support Specialist plays a key role in the Information Technology department by carrying out day-to-day support for staff and technology systems. The Technical Support Specialist provides help desk support to staff, equipment maintenance and support, and general IT duties to ensure the functioning of all Oregon Tilth technology is timely, tested, and properly managed to support the organization. The Technical Support Specialist will be tasked with solving complex technical issues and will collaborate with team members across all departments to assist them with their technical requirements.

This position is required to be physically located in Oregon and able to work in the Corvallis office. No relocation will be provided.

This position is a part time non-exempt/hourly position.

Duties and Responsibilities

The responsibilities of the Technical Support Specialist include, but are not limited to, the following:

• Engaged Teams – Monitoring and managing the Oregon Tilth support help desk; providing technical support across the company both internally and externally to clients as necessary; troubleshooting, diagnosing and correcting staff IT problems, systems errors and issues with software and/or hardware; installing and configuring computer hardware, software, printers, etc.; performing hardware and software installations, configurations, and updates; establishing accounts for new users and assisting with password or login issues; training staff; creating and maintaining IT documentation regarding processes, frequently asked questions, tips and tricks,, and work instructions; overseeing equipment stock and ordering of supplies (i.e. computers, peripherals, general IT supplies); logging and recording staff questions and support requests to inform problem areas to further develop; maintaining procedures and reports that provide technical support to the organization; and assisting staff with technical exports and data.
• Empowered Clients – Providing excellent customer service and technical support to clients as necessary; and logging and recording client questions and support requests to inform problem areas to further develop.
• Exemplary Leadership – Engaging in continuous improvement by testing and evaluating new and existing technology in development; supporting rollout of technology initiatives and/or programs; working with the IT department to plan and implement new functionalities and features in various IT systems and databases; maintaining records of hardware and software; and role modeling diversity, equity and inclusion.

Qualifications and Education Requirements

• Associates degree in computer science or related field OR a minimum of 4 years equivalent work experience
• Working knowledge and expertise with a variety of software, hardware, and applications
• Excellent customer service skills
• Strong interpersonal communication and relationship-building skills
• Team-oriented attitude to help other colleagues and departments with technical problems
• Ability to manage time and effectively prioritize numerous projects at one time
• Ability to physically work in the Corvallis, OR office location; relocation will not be provided

Preferred Skills/Education/Experience

• Bachelor’s degree in computer science or a related field
• 1+ years previous working experience in IT support
• Strong troubleshooting and critical thinking skills
• Willingness to solve complicated problems and see projects through to completion
• Analytical skills to study problems and records to identify solutions

Working Conditions

This position requires the employee to physically work in the Corvallis, OR office location. This position primarily works indoors. This position may be eligible for part time telecommuting with prior approval.

Physical Requirements

This position requires the ability to lift and bend.

Travel

This position does not require travel.

AAP/EEO Statement

Oregon Tilth provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local law.

To Apply
Please send your resume and cover letter specifically indicating your interest in applying to <http://www.privatedaddy.com/?q=dV9iaVxlaUh-2BGkFzRWFSQVd2_19>. Applicants will be accepted through Friday March 27, 2020 (5:00pm PST). Late applicants will not be accepted. No phone calls, please.