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Technical Specialist

ABOUT US

Oregon Tilth is a leader in organic certification working to make our food and agriculture biologically sound and socially equitable.  We are a fully remote company and welcome applicants from anywhere in the US to apply.  Don’t feel like you meet every requirement?  Studies have shown that women and people of color are less likely to apply for a job unless they meet every single qualification.  At Oregon Tilth, we are dedicated to building a diverse, inclusive, and authentic workplace.  If you are excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway as you may just be the right candidate for this position or other roles.

SUMMARY

The Technical Specialist serves as a technical expert in the regulations, policies, and application for each of the certification scopes that OTCO administers.  The Technical Specialist works to support the certification services by researching and resolving technical questions, providing training, and developing technical resources.  The Technical Specialist engages in investigating and resolving contentious certification issues. The Technical Specialist works with the Quality and Accreditation department and appropriate staff to implement the goals of the accreditation and certification programs to ensure a high level of quality, accuracy, and integrity in OTCO’s certification delivery.  The Technical Specialist collaborates with all team members in the Quality and Accreditation Department in addition to Certification Management, Education and Advocacy, and Communications and Marketing teams and other teams to provide exemplary customer service and leadership.  The Technical Specialist is also responsible for participating and interacting with other technical teams in the organic industry.
 
The salary range for this position is $60,649.11 – $70,598.70.

DUTIES AND RESPONSIBILITIES

The responsibilities of the Technical Specialist include, but are not limited to, the following:

• Engaged Teams – Serving as the technical resource for OTCO’s certification services; developing and implementing an annual certification staff training plan to ensure a high level of performance quality and accuracy; providing timely communications to solve issues that arise as part of the certification process; performing internal audits of certification processes to ensure quality and consistency; assisting with the annual inspector training plan; developing and maintaining policies and procedures for certification that support the client service delivery teams and inspectors; developing and providing technical training to certification staff; and developing, evaluating, and reviewing OTCO’s documents used in the certification process and those for external support.
• Empowered Clients – Serving as the technical resource for OTCO staff and clients with complex technical questions; work as a team to develop training resources that increase client and staff knowledge of regulations and the certification process; serving as the lead decision maker in complex and technical complaint investigations to ensure that OTCO maintains a high level of integrity and compliance with applicable certification scope regulations and with OTCO policies and standards; as necessary, serving as a qualified decision maker and inspector in the certification process and engaging with clients in cases of complex and/or controversial issues to ensure the client’s understanding of regulatory compliance and the associated requirements and processes.
• Exemplary Leadership – Reviewing national and international regulation amendments, guidance, memos, recommendations, and relevant trainings posted to public forums, providing regulatory reports and analyses of standards; assisting the Quality and Accreditation Department with internal auditing and sample programs; staying alert to industry trends and standards changes to implement proactive developments and best practices in policy and educational areas as appropriate; representing Oregon Tilth in public forums within the organic industry (ACA, NOSB, EOCC. etc.) to inform policy rulemaking and development; navigating continuous improvement; promoting high-quality services, positive and professional interactions between OTCO’s various departments; and demonstrating uncompromising integrity and commitment to knowledge sharing and appreciation for diversity, equity and inclusion.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• Bachelor’s degree in Agriculture, Sustainability, Food Sciences, Chemistry, Biology, or a related field.
• 5 years’ professional experience directly related to administering an organic operation or program; reviewing, interpreting, applying organic program regulations; inspecting organic operations; reviewing organic certification
applications for compliance; or participation in a related organic-centered occupation.
• Project management experience across diverse teams.
• Experience developing and delivering trainings to adult learners
• Experience participating in regional or national workgroups or committees
• Excellent written and verbal communication skills.

WORKING CONDITIONS
This positions primarily work indoors.  This positions is a fully remote work position.

PHYSICAL REQUIREMENTS
This position requires the following:
N/A

TRAVEL
This positions may require limited travel.

AAP/EEO STATEMENT
Oregon Tilth provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, genetics or genetic information, marital status, protected veteran status, disability, political belief, expunged juvenile record, or any other characteristic protected by federal, state or local law.

TO APPLY
Please send your resume and cover letter specifically indicating your interest in applying to jobs@tilth.org by 5:00 pm PST Friday February 17.

Certification Officer

ABOUT US

Oregon Tilth is a leader in organic certification working to make our food and agriculture biologically sound and socially equitable.  We are a fully remote company and welcome applicants from anywhere in the US to apply.  Don’t feel like you meet every requirement?  Studies have shown that women and people of color are less likely to apply for a job unless they meet every single qualification.  At Oregon Tilth, we are dedicated to building a diverse, inclusive, and authentic workplace.  If you are excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway as you may just be the right candidate for this position or other roles.

SUMMARY

The Certification Officer works as part of a client service delivery team to provide customer service and issue certification decisions.  The Certification Officer focuses on assessing and determining compliance of the operation’s organic system plan with organic regulations, evaluating inspection reports, and writing/issuing reports to our clients.  The Certification Officer provides customer service and works collaboratively within the client delivery teams.
 
Oregon Tilth currently has three positions open for Certification Officer.  The positions may be hired at a level one, level two, or senior level position depending on qualifications and education requirements as noted below.
 
These positions require experience in crop, livestock, and/or handling.
 
These positions are exempt level positions and the salary ranges are as follows:
·       Level 1 – $49,896.17 to $58,081.73
·       Level 2 – $55,010.53 to $64,035.11
·       Senior – $57,761.06 to $67,236.86
 
Oregon Tilth offers a full suite of benefits including medical, dental, and life insurance; generous paid time off including paid volunteer time; employer matching contribution to retirement plan; and the opportunity to work with a dedicated team devoted to building a brighter food future for people and planet.
 
Please submit your resume and letter of interest to jobs@tilth.org

DUTIES AND RESPONSIBILITIES

The responsibilities of the Certification Officer include, but are not limited to, the following:

• Engaged Teams – Evaluating and reviewing inspection and post-inspection documents, mid-year requests and system changes to issue certification decisions; working as a member of the team to ensure consistency of certification processes with a high level of integrity and quality; role modeling a shared vision and caring culture in alignment with our mission. .
• Empowered Clients – Providing timely and transparent service and communications with clients to provide answers to questions and general assistance regarding the certification process; providing technical assistance to clients; and engaging with clients to ensure their understanding of compliance matters and process.
• Exemplary Leadership – Ensuring a positive client journey that follows the Oregon Tilth client journey map; demonstrating uncompromising integrity through knowledge sharing and appreciation for diversity, equity and inclusion; striving for continuous improvement; promoting quality certification services and positive interactions; and role modeling diversity, equity and inclusion.

QUALIFICATIONS AND EDUCATION REQUIREMENTS (CERTIFICATION OFFICER LEVEL 1 AND 2)

• Bachelor’s degree in relevant field of minimum 4 years equivalent work experience
• Experience working in professional office environment
• Certification Officer Level 2
• All of the above
• Minimum 2 years professional experience directly related to third-party certifications
• Mastery of certification officer tasks, requirements and relevant standards

DUTIES AND RESPONSIBILITIES SENIOR CERTIFICATION OFFICER

The responsibilities of the Senior Certification Officer include, but are not limited to, the following:

• Engaged Teams – Evaluating and reviewing inspection and post-inspection documents, mid-year requests and system changes to issue certification decisions; working as a member of the team to ensure consistency of certification processes with a high level of integrity and quality; and role modeling a shared vision and caring culture in alignment with our mission.
• Empowered Clients – Providing timely and transparent service and communications with clients to provide answers to questions and general assistance regarding the certification process; providing technical assistance to clients; and engaging with clients to ensure their understanding of compliance matters and process.
• Exemplary Leadership – Ensuring a positive client journey that follows the Oregon Tilth client journey map; demonstrating uncompromising integrity through knowledge sharing and appreciation for diversity, equity and inclusion; striving for continuous improvement; promoting quality certification services and positive interactions; and role modeling diversity, equity and inclusion.

QUALIFICATIONS AND EDUCATION REQUIREMENTS (SENIOR CERTIFICATION OFFICER)

• Bachelor’s degree in relevant field or minimum 5 years professional experience directly related to third-party certifications
• Demonstrated leadership
• Advanced mastery of certification requirements
• Advanced abilities in policy development
• Project management skills
• Mentoring skills
• Experience working in a professional office environment

PREFERRED SKILLS/EDUCATION/EXPERIENCE

·       Experience working in regulatory environment
·       Experience with inspector training
·       Experience working with quality control
·       Directly related experience and training to National Organic Program (NOP)
·       Organic Livestock Feed
·       Organic Plus Trust (OPT)

WORKING CONDITIONS
These positions primarily work indoors.  These positions are fully remote work positions.

PHYSICAL REQUIREMENTS
This position requires the following:
N/A

TRAVEL
These positions may require limited travel.

AAP/EEO STATEMENT
Oregon Tilth provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, genetics or genetic information, marital status, protected veteran status, disability, political belief, expunged juvenile record, or any other characteristic protected by federal, state or local law.

TO APPLY
Please send your resume and cover letter specifically indicating your interest in applying to jobs@tilth.org

Certification Services Officer

ABOUT US

Oregon Tilth is a leader in organic certification working to make our food and agriculture biologically sound and socially equitable.  We are a fully remote company and welcome applicants from anywhere in the US to apply.  Don’t feel like you meet every requirement?  Studies have shown that women and people of color are less likely to apply for a job unless they meet every single qualification.  At Oregon Tilth, we are dedicated to building a diverse, inclusive, and authentic workplace.  If you are excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway as you may just be the right candidate for this position or other roles.

SUMMARY

The Certification Services Officer works as part of the client service delivery team to support the daily services for the assigned client portfolio.  The primary role of the Certification Services Officer is to serve as the teams’ first point of contact for clients and applicants as assigned.  The Certification Services Officer responds to inquiries and technical questions; completes action item decisions; and provides outstanding customer service within the client delivery team.
 
This position requires National Organic Program (NOP) handling experience.
 
This is an exempt level position with a salary range of $41,049.70 to $47,783.98.  Oregon Tilth offers a full suite of benefits including medical, dental, and life insurance; generous paid time off including paid volunteer time; employer matching contribution to retirement plan; and the opportunity to work with a dedicated team devoted to building a brighter food future for people and planet.
 
Please submit your resume and letter of interest to jobs@tilth.org  

DUTIES AND RESPONSIBILITIES

The responsibilities of the Grants Management Specialist include, but are not limited to, the following:

• Engaged Teams Evaluating and reviewing mid-year requests and system changes to issue decisions; evaluating and working with new client applicants to assess completeness and readiness for certification; working as a member of the team ensuring consistency and a high level of integrity and quality; and role modeling a shared vision and caring culture in alignment with our mission.
• Empowered Clients Supporting clients with mid-year requests, changes and general technical assistance; assisting new clients with onboarding and understanding of OTCO requirements; and providing timely and transparent service and communications with clients to ensure their understanding of compliance matters and procedures.
• Exemplary Leadership Proactively communicating with OTCO clients to ensure positive customer service; ensuring a positive client journey that follows the Oregon Tilth client journey map; assisting clients with use of OTCO’s online tools; and role modeling diversity, equity and inclusion.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• Bachelor’s degree in relevant field or minimum of 4 years equivalent work experience
• National Organic Program handling experience
• Experience in professional office environment
• Excellent customer service skills

PREFERRED SKILLS/EDUCATION/EXPERIENCE

• Experience in regulatory environment
• NSF/ANSI 305 experience
• Experience with quality control

WORKING CONDITIONS
This position works primarily indoors. This is a fully remote work position.

PHYSICAL REQUIREMENTS
N/A

TRAVEL
This position does not require travel.

AAP/EEO STATEMENT
Oregon Tilth provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, genetics or genetic information, marital status, protected veteran status, disability, political belief, expunged juvenile record, or any other characteristic protected by federal, state or local law.

TO APPLY
Please send your resume and letter of interest to jobs@tilth.org