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Certification Services Supervisor

ABOUT US

Oregon Tilth works to make our food and agriculture biologically sound and socially equitable. When Oregon Tilth started, sustainable agriculture and organic weren’t familiar buzzwords. Today our core initiatives of certification, education, and advocacy continue to shape food systems that benefit people and planet, together.

SUMMARY

The Certification Services Supervisor is responsible for supervising, leading, and motivating the client service delivery team members.  The Certification Services Supervisor’s goal is to ensure that services are delivered to the client portfolio with exceptional customer service in alignment with our larger mission.  The Certification Services Supervisor communicates company goals and must maintain workflow by communicating clear expectations, monitoring steps of the process, understanding inevitable variables, and facilitating corrections.  The Certification Services Supervisor is responsible for keeping the management team updated on team performance in alignment with company goals and objectives.

This is a US based position and requires fluency in Spanish and organic certification experience.

The salary range for this position is $60,649.11 to $68,833.74 depending on experience.

DUTIES AND RESPONSIBILITIES
The responsibilities of the Certification Services Supervisor include, but are not limited to, the following:

• Engaged Teams — Setting clear team goals and communicating key performance indicators (KPIs); monitoring team performance and reporting on metrics; managing team workload by delegating tasks and establishing deadlines; building team cohesion to create a highly performing and functioning team; providing appropriate coaching, team and individual development; conducting appropriate performance management, including writing performance evaluations; and serving as a link between employees and management.
• Empowered Clients — Ensuring quality customer service, including interacting with clients, answering client inquiries and effectively handling client service concerns and needs.
• Exemplary Leadership — Partnering with other Supervisors and the Certification Services Manager to ensure consistency across the client service delivery teams; and role-modeling diversity, equity and inclusion.

Additionally, the Certification Services Supervisor will utilize critical thinking and problem-solving skills, role model a sense of ownership and pride in overall organizational performance, serve as a leader, and demonstrate strong verbal and written communication skills.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• Bachelor’s Degree or 3 years of supervisory/team leadership experience
• Organic certification experience required
• Fluency in Spanish communications – verbal and written
• Demonstrated excellent customer service and team player abilities

WORKING CONDITIONS

This position primarily works indoors. This is a fully remote work position.

PREFERRED SKILLS/EDUCATION/EXPERIENCE

• Knowledge of LPO certification
• Experience with Apple/Mac products and software
• Experience with Microsoft Suite

PHYSICAL REQUIREMENTS
N/A

TRAVEL
This position may require limited travel.

TO APPLY:

Please send your resume and cover letter specifically indicating your interest in applying to jobs@tilth.org. No phone calls, please.

AAP/EEO STATEMENT

Oregon Tilth provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, genetics or genetic information, marital status, protected veteran status, disability, political belief, expunged juvenile record, or any other characteristic protected by federal, state or local law.

Inspector - Northern CA

ABOUT US

Oregon Tilth works to make our food and agriculture biologically sound and socially equitable. When Oregon Tilth started, sustainable agriculture and organic weren’t familiar buzzwords. Today our core initiatives of certification, education, and advocacy continue to shape food systems that benefit people and planet, together.

This is a US based position and requires US citizenship.

SUMMARY

The Inspector works with certification staff and clients to assess overall compliance of operations to regulatory standards through on-site observations and evaluation. The Inspector travels to conduct interviews of operations, audits records, and provides technical assistance to support the needs of clients in the area of inspection. The Inspector works with certification staff to enhance the program through continuous improvement.

This position is based in Northern CA. This is a US based position and requires US citizenship.

Starting salary for this position is $58,240 and above depending on experience.

DUTIES AND RESPONSIBILITIES

The responsibilities of the Inspector include, but are not limited to, the following:

• Engaged Teams — Evaluating and assessing organic system plans for completeness and accuracy; working as a member of the team to ensure consistency of certification processes with a high level of integrity and quality; supporting clients and staff by assisting with the development and delivery of instructional materials regarding on-site visits; supporting client service delivery teams by troubleshooting inspection related issues and general support of documentation and compliance needs; ensuring client files are appropriately managed and current; and role modeling a shared vision and caring culture in alignment with Oregon Tilth’s mission.
• Empowered Clients — Ensuring a positive client journey that aligns with the Oregon Tilth client journey map; providing timely and transparent service and communications to clients; providing general and technical assistance regarding the certification process; engaging with clients to ensure their understanding of compliance matters and processes; assessing all relevant parts of the operation’s premises and records to determine compliance with applicable standards; ensuring a high level of service and quality; and monitoring expenses and billing to ensure cost effectiveness.
• Exemplary Leadership — Demonstrating uncompromising integrity through knowledge sharing and appreciation for diversity, equity and inclusion; promoting quality certification services and positive interactions; working with certification staff to develop documents, processes and procedures that support high quality inspections and continuous improvement; professionally representing Oregon Tilth at various trade shows and events; and role modeling diversity, equity and inclusion.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• Bachelor’s degree in relevant field or minimum 4 years equivalent work experience
• Experience working in professional office environment
• Strong attention to detail
• Strong communication skills
• Inspector Level 2
  • All of the above
  • Minimum 2 years professional experience directly related to third-party certifications
  • Mastery of Inspector tasks, requirements and relevant standards

WORKING CONDITIONS

This position primarily works in various indoor and outdoor conditions.

PREFERRED SKILLS/EDUCATION/EXPERIENCE

• Experience working in a regulatory environment
• Experience with inspections and auditing
• Experience in agriculture or food science

PHYSICAL REQUIREMENTS

This position requires the following:

• Ability to lift 50 pounds or less
• Standing for long periods of time
• Walking long distances
• Maneuvering through challenging terrain or awkward production environments

TRAVEL

This position requires extensive local and non-local travel in all weather conditions.

AAP/EEO STATEMENT

Oregon Tilth provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, genetics or genetic information, marital status, protected veteran status, disability, political belief, expunged juvenile record, or any other characteristic protected by federal, state or local law.

TO APPLY:

Please send your resume and cover letter specifically indicating your interest in applying to jobs@tilth.org. No phone calls, please.