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We’re looking for people who share our same enthusiasm for the place where ambition, innovation and authenticity meet. Our team consists of people with an endless passion for the things that make this small world great.

Certification Services Officer (Spanish fluency required)

About Us
Oregon Tilth works to make our food and agriculture biologically sound and socially equitable. When Oregon Tilth started, sustainable agriculture and organic weren’t familiar buzzwords. Today our core initiatives of certification, education, and advocacy continue to shape food systems that benefit people and planet, together.

We currently have an exciting opportunity available as a Certification Services Officer for the right person! If you are a believer in all things organic and sustainable, are fluent in speaking and writing Spanish, and love working with like-minded people, then apply with us now! This position is also available as a full-time remote position!

Summary
The Certification Services Officer works as part of the client service delivery team to support the daily services for the assigned client portfolio. The primary role of the Certification Services Officer is to serve as the teams’ first point of contact for clients and applicants as assigned. The Certification Services Officer responds to inquiries and technical questions; completes action item decisions; and provides outstanding customer service within the client delivery team.

Duties and Responsibilities
Our strategic plan incorporates three goals — Engaged Teams, Empowered Clients, and Exemplary Leadership. The responsibilities of the Certification Services Officer include, but are not limited to, the following:

• Engaged Teams – Evaluating and reviewing mid-year requests and system changes to issue decisions; evaluating and working with new client applicants to assess completeness and readiness for certification; working as a member of the team ensuring consistency and a high level of integrity and quality; and role modeling a shared vision and caring culture in alignment with our mission.
• Empowered Clients – Supporting clients with mid-year requests, changes and general technical assistance; assisting new clients with onboarding and understanding of OTCO requirements; and providing timely and transparent service and communications with clients to ensure their understanding of compliance matters and procedures.
• Exemplary Leadership – Proactively communicating with OTCO clients to ensure positive customer service; ensuring a positive client journey that follows the Oregon Tilth client journey map; assisting clients with use of OTCO’s online tools; and role modeling diversity, equity and inclusion.

Qualifications and Education Requirements

• Bachelor’s degree in relevant field or minimum of 4 years equivalent work experience
• Spanish fluency verbally and in writing
• Experience in a professional office environment
• Excellent customer service skills

Preferred Skills/Education/Experience

• Experience in a regulatory environment
• Experience with inspector training
• Experience with quality control

AA/EEO Statement
Oregon Tilth provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local law.

To Apply:
Please send your resume and cover letter specifically indicating your interest in applying to <http://www.privatedaddy.com/?q=ZidtW08dZnptYk5BVhlBOVhE_19>. Applicants will be accepted through Wednesday, September 25th (5:00 pm PST). Late applicants will not be accepted. No phone calls, please.