Help Center
Resolution of a noncompliance
In the event that you receive a noncompliance, a timely and thorough response is critical for bringing your situation to a resolution. Be sure to read and understand the noncompliance issue, and what is being requested of you to address it. We will provide supporting documents, as appropriate, to show additional context for the cited issue.
What steps do I take to successfully resolve a noncompliance?
First, gather and organize all of the requested information (e.g., records, pictures, letters, etc.). Outline your response to each item, describing all the actions you’ve taken to ensure future compliance. We will look specifically at how the issue was corrected and how it will be prevented in the future. If you plan to take future actions, be sure to detail in your response the actions, implementation dates, and dates of completion. Prepayment of $150 for informal and $500 for formal mediations must be submitted prior to the mediation being conducted.
What happens after I submit my response?
We review the response once it is submitted and may request additional information from you or supporting documents or evidence. If you have questions at any point in the process, contact the staff person in your official notice to discuss and walk through the noncompliance together.
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